FAQ

Yes, in order to participate in Roll Up To Win, you must register on the Tims at Home contest website (timsathomepromotion.ca). Registration is necessary in order to upload your retailer receipt. Registration is open during the digital roll Period (Feb 24 - Mar 23, 2025), as defined in the full Contest Rules.

This is the same contest with a new way of earning digital rolls! Note, you are only able to earn digital rolls when you make an eligible Tims at Home purchase. For a full list of digital prizes that are available to be won on the Tim Hortons app see the full Contest Rules or see www.rolluptowin.ca

If you have not previously registered on the Tims at Home Website (https://www.timsathomepromotion.ca), you must do so before you can log in and upload your retailer receipt. Please note, if you are already a Tims® Rewards member, you must still register at the Tims at Home Website (https://www.timsathomepromotion.ca) separately before you can earn digital rolls, as defined in the full Contest Rules. Register here to get started.

Please refer to our list of eligible products. To be eligible, these products must also be purchased from a participating retailer.
Please note the following exclusions: Tim Cards®, Tim Card® reloads, Tim Hortons® restaurant food or drinks and Tim Hortons® non-consumable items such as mugs, travel mugs, ornaments, clothing, etc. are all excluded from qualifying you for digital rolls.

You do not need to make a purchase to enter and play, alternate mail-in methods of entry are also available. You may send a free roll request if you want to collect digital rolls without making an eligible purchase. Terms, conditions and restrictions apply. For more information, please see our full rules and regulations.

Each eligible Tims at Home product purchased from a participating retailer qualifies you for 3 digital rolls. The digital rolls will be emailed to you via a link. If you have the latest version of the Tim Hortons app installed, the links to your digital rolls will open directly in the Tim Hortons app. See question 16 below for how to reveal the digital rolls.

There is no limit on the number of digital rolls you can earn through the purchase of eligible Tims at Home products. For details, please see the full Contest Rules.

You can find eligible Tims® at Home products at a participating retail store and Tim Hortons® restaurants. If you're looking a specific store, please view our full list of participating retailers. You can also earn digital rolls when you purchase eligible Tims at Home Products through the applicable participating retailer’s direct website or app. However, only the retailer’s website or app will qualify, online purchases made on third-party platforms or marketplaces are not eligible purchases.

Nope! When you purchase an eligible Tims at Home product from a Tim Hortons restaurant, 3 digital rolls will be automatically added to your account so long as you've done one of the following things:
  • Scanned your Tims Rewards QR code in the Tim Hortons app before paying for your order.
  • Scanned for Tims Rewards using a physical Tims Rewards card before paying for your order.
  • Ordered through the Tim Hortons app.
  • Used Scan & Pay to pay for your order.


If you place an eligible purchase with any other participating retailer (e.g. at a grocery store or authorized online retailer), you must register (or be registered) on the Tims at Home contest website and submit a retailer receipt. If you are eligible, you will be emailed links to the digital rolls.

Yes, every eligible Tims at Home product you purchase from a participating retailer qualifies you for 3 digital rolls. For example, if you purchase four eligible Tims at Home products in a single transaction, you will qualify for 12 digital rolls.

Each time you upload a retailer receipt, you’ll receive a confirmation number both on the Tims at Home website (https://www.timsathomepromotion.ca) and by email. If you don’t see the email in your inbox, please check your spam or junk folders (or any other folder that your email provider may have automatically set up within your account) for an email from support@timsathomepromotion.ca. You can also visit the Tims at Home website (https://www.timsathomepromotion.ca) and check the status of your submission(s) by logging in and navigating to your profile page.

You must upload a PDF file of your order delivery or pickup confirmation record. Be sure your submission includes the following information and that all details match those used for your registration details used at the Tims at Home Website (https://www.timsathomepromotion.ca):
  • Your full name
  • Your residential/delivery address
  • Retailer name
  • Transaction date & time
  • Tims® at Home product(s) purchased (price, quantity and description must be
  • included)
  • Transaction sub-total and total dollar amounts
NOTE: Order confirmation records and screenshots of online transactions will NOT be accepted.

The submission will be reviewed and will either be approved or declined. If your request qualifies and is approved, you will be notified by email. Keep your retailer receipt until you receive an email with your digital rolls, then follow the instructions available in the full Contest Rules to redeem your digital rolls in the Tim Hortons app.

Once a submission has been reviewed and deemed valid, you will receive an email from support@timsathomepromotion.ca confirming the number of digital rolls you qualify for. After that, another email will arrive that includes a link for each digital roll you earned. Please allow up to two business days from the time of submission to receive these messages.

Here's how to use your digital rolls:
If you have successfully completed all required steps, the digital rolls that have been earned by making a purchase at any participating retailer (or by submitting an alternate method of entry by mail-in request) will be emailed to you via a link. Please make sure you have the latest version of the Tim Hortons app installed; Then, if you do, to reveal the digital rolls, you must:
  1. Simply tap on the link(s) at the bottom of this email—your rolls will be automatically transferred to your account in the app. Please note, this can only be done on a mobile device.
  2. Then, reveal your rolls in the app to see if you’ve won!
Here's how to use your digital rolls:
  1. Download the app
  2. Then, select “Join now” and create a Tims Rewards account.
  3. Next, verify your account by following the link that we’ll email to you.
  4. Return to this email and tap on the link(s) below. The rolls will be automatically added to your account in the app. Please note, this can only be done on a mobile device.
  5. Then, reveal your rolls in the app to see if you’ve won!

If you lose the email with your digital rolls, login at https://www.timsathomepromotion.ca and visit your profile page. There you will find an option to resend each original digital rolls email to yourself. Scroll to the “Rolls Earned” table to find the “Resend” link.

The first day that you can purchase eligible Tims® at Home products and make an eligible submission to qualify for digital rolls is February 24, 2025, at 12:00:00 AM (ET).

The last day to make an eligible purchase and submit your retailer receipt to qualify for digital rolls is March 23, 2025, at 11:59:59 PM (ET).

Please visit our Support page if you need additional support.